Contact Details

NORTH & SOUTH AMERICA:
TecMate North America Suite 1449 , 1011 Upper Middle Road East, Oakville ,ON L6H 5Z9 Canada
Tel : 905 337 2095 Fax : 905 337 3962
Sales & Marketing: sales@tecmate.com
Website: www.tecmate.com

EUROPE, UK & rest of the World:
TecMate (International) S.A., 252 Sint-Truidensesteenweg, B-3300 Tienen, Belgium.
Tel: +32-16-805440 Fax: +32-16-805441
Sales & Marketing: sales@tecmate-int.com
Website: www.tecmate-int.com

TECHNICAL INFORMATION –
North and South America - technical@tecmate.com
Europe, UK & rest of the world - technical@tecmate-int.com

ONLY use this address if you
1. need technical advice on how to correctly operate your TecMate product,
2. trying to use your TecMate product as per the instructions, but you are not getting the desired result. NOTE: Please try to describe the problem / your question / request as complete as you can. (e.g. how is the product reacting, LED indications, what vehicle / battery it is connected to, what you are trying to achieve etc.)
3. need additional technical specifications.

IMPORTANT: Any question / suggestion is welcome and will be responded to.
Your input is important as it helps us to make our products work better and easier to use.
REPAIRS (in/out of warranty) - We promise - your problem will be solved!
The quickest way to do it - Contact the dealer/distributor from which you originally purchased the product, or any appointed TecMate distributor in your region for assistance / guidance on how best to solve your problem.
If you need to know whom to contact in your region -send a message to sales@tecmate-int.com or see below for more details.

IMPORTANT: Do not ship your product direct to TecMate without our prior knowledge. Please return any product requiring service or repair in the first place to the dealer or distributor from whom you acquired it.
We cannot accept responsibility if a product is lost without being consulted on where it should be sent and safest way to send it.

INTERNATIONAL DISTRIBUTOR CONTACT INFORMATION:
Australia – joeklawq@optusnet.com.au
Canada – sales@tecmate.com
Europe and other countries not listed below – sales@tecmate-int.com
Japan – t.yoda@okada-corp.com
Southern Africa & Indian Ocean Islands – tecmate@netactive.co.za
UK – www.probike.co.uk Contact: Sales@ProBike.co.uk
(TecMate product link: http://www.probike.co.uk/cg050001.htm)

USA – www.motionpro.com Contact: mpinfo@motionpro.com
(TecMate product link: http://www.motionpro.com/Docs/techmatetools.html )
NOTE: If you have problems sending messages to the addresses above, please contact us at tecmate@sympatico.ca or tecmate@skynet.be